Returns & Exchanges

We want you to be completely satisfied with your ZerZiv jewelry. Should something not fit, you can return your order within the scope of your statutory right of withdrawal.

Right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving any reason. Please see our cancellation policy for details.

Exceptions

For reasons of health protection and hygiene, the right of withdrawal is excluded for sealed goods (e.g., earrings and piercings) if the seal has been removed after delivery. Unopened, originally sealed earrings and piercings can be returned.

How the return works

  1. Please send an email in advance to info@zerziiv.com stating your order number.
  2. Please include photos if an item was delivered damaged or faulty.
  3. Germany, Austria, Switzerland: Upon request, you will receive a DHL return label.
    Abroad (EU and non-EU): Please organize the return shipment yourself; we will inform you of the return address by email.

Important: Refunds will only be issued if the item is returned complete and undamaged (including the jewelry box/packaging).

Return costs

For returns from Germany, Austria and Switzerland, you will receive a return label upon request. For all other countries, please arrange the return independently; we will send you the return address by email.

Important: A refund will only be issued upon complete and undamaged return of the goods (including jewellery box/packaging).

Return Costs

For returns from Germany, Austria and Switzerland, the cost of the return label will be deducted from the refund amount:

    • Germany: €7.91
    • Austria: €13
    • Switzerland: CHF 18
    • All other countries: No return label provided. The customer bears the cost of the return.

Consignments without postage will not be accepted.

Refund

Reimbursement will be made using the same payment method as used for the original transaction, as soon as we have received the goods or you have provided proof of shipment (whichever is earlier). Further details can be found in the cancellation policy .

Exchange

A direct exchange is currently not possible. If you would like a different item, please return the order as part of the cancellation process and place a new order through our shop.