Returns & Exchanges

We want you to be completely satisfied with your ZerZiv jewelry. Should something not fit, you can return your order within the scope of your statutory right of withdrawal.

Right of withdrawal

You have the right to cancel your order within 14 days of receipt without giving any reason. Please see our withdrawal policy for details.

Exceptions and requirements

Jewelry is a hygienically sensitive product. For reasons of health protection and hygiene, the right of withdrawal is excluded for sealed goods (e.g., earrings and piercings) if the seal has been removed after delivery. Unopened, originally sealed earrings and piercings can be returned.

Necklaces, bracelets and other jewelry pieces come with an attached tag. It is placed so that you can easily try on the piece. Please only remove the tag once you have decided to keep the item.

Returns with an opened seal or with removed or damaged tags cannot be accepted and will be sent back to you at your expense.

How the return works

  1. Please send an email in advance to info@zerziiv.com stating your order number.
  2. Please include photos if an item was delivered damaged or faulty.
  3. Germany, Austria, Switzerland: Upon request, you will receive a DHL return label.
    Abroad (EU and non-EU): Please organize the return shipment yourself; we will inform you of the return address by email.

Important: Refunds will only be issued if the item is returned complete and undamaged, including the jewelry box/packaging, an intact seal on earrings and piercings, and all attached tags.

Return costs

For returns from Germany, Austria and Switzerland, the cost of the return label will be deducted from the refund amount:

  • Germany: €7.91
  • Austria: €13
  • Switzerland: CHF 18
  • All other countries: No return label provided. The customer bears the cost of the return.

Consignments without postage will not be accepted.

Returns for the “3 for 2” promotion

Under the “3 for 2” promotion, the free item is conditional upon the purchase of the other promotional items.

  • Returning all items: You will receive a refund of the full amount paid.
  • Returning individual items: If you keep fewer than three promotional items as a result, the promotional benefit lapses. In this case, the regular price of the free item will automatically be deducted from your refund.
  • Returning only the free item: No refund will be issued, as this item was not charged.

Promotional items cannot be exchanged; this also applies to the free item. The full terms can be found in Section 5a of our General Terms and Conditions.

Refund

Reimbursement will be made using the same payment method as used for the original transaction, as soon as we have received the goods or you have provided proof of shipment (whichever is earlier). Further details can be found in the withdrawal policy.

Exchange

A direct exchange is currently not possible. If you would like a different item, please return the order as part of the withdrawal process and place a new order through our shop.