FAQ


You can pay securely via Shopify Payments (e.g. credit card, instant bank transfer, Klarna, Apple Pay, Google Pay) as well as PayPal. The respective terms and conditions of the payment providers apply.

Please note: Once an order has been placed and confirmed, changes or adjustments are unfortunately no longer possible. Please double-check your details (product, size, address, etc.) carefully before completing your purchase.

- Germany: €3.90 (free over €50)
- EU: €7.90 (free over €75)
- Switzerland: CHF 9.90 (free over CHF 80)
- USA: $32.58
- International (United Kingdom, Norway, Iceland, etc.): €22.50
- Overseas (Australia, New Zealand, UAE, etc.): €28.50
Details can be found on our Shipping & Delivery page.

- Germany: approx. 2–4 business days
- EU: approx. 2–8 business days
- International: approx. 8–15 business days
Please note that delays may occur in exceptional cases (e.g. customs clearance, public holidays).

For deliveries outside the EU, additional customs duties, taxes, or bank fees may apply. These costs are to be paid by the buyer.

Exception USA: For deliveries to the United States, all customs duties and import taxes are already included in the shipping price (DDP). Customers in the USA therefore do not have to pay any additional fees upon delivery.

You have a statutory right of withdrawal of 14 days. You'll find more details under Returns & Refunds.

Yes, for hygiene reasons, earrings and piercings are excluded from the right of withdrawal once the hygiene seal has been removed.

Return shipping costs are generally to be paid by the buyer. Please register your return in advance via email to info@zerziiv.com.

  • Germany: Upon request, we'll provide you with a DHL return label. The cost (currently €7.91) will be deducted from your refund amount.
  • International (EU and Non-EU): We do not provide a return label. Please arrange the return shipment yourself; the costs are to be paid by you.

For incorrect or damaged deliveries:
Please contact us within 7 days of receipt via email at info@zerziiv.com and attach clear photos. Our customer service team will review the case and inform you about the next steps.

We only use high-quality materials: Stainless steel, brass, freshwater pearls, natural stones, and shells.

Stainless steel pieces: Depending on the design, either left in the natural silver tone of stainless steel or finished with a 18K gold plating.

Brass pieces: Depending on the design, either refined with a high-quality silver plating or a 18K gold plating.

Pearl and natural stone pieces are largely handcrafted – every stone and every pearl is set individually, giving each piece its own unique character.

All ZerZiv pieces are nickel free and skin-friendly.

At ZerZiv, we make a clear distinction between waterproof and water resistant – so you know exactly what to expect.

Waterproof means: The piece can handle regular water contact – washing your hands, showering, or swimming in freshwater. The surface stays stable and does not tarnish.

Water resistant means: The piece can handle short water contact in everyday life – e.g. a few splashes when washing your hands. However, you should avoid intentionally wearing it in the shower, while swimming, or in the sea.

Whether a piece is waterproof or water resistant depends on the base material – meaning what the chain, bracelet, or ring itself is made of.

Which pieces are waterproof?

  • Stainless steel in its natural silver tone
  • Stainless steel with 18K gold plating
  • Freshwater pearls or natural stones on a stainless steel base

Which pieces are water resistant?

  • Brass (both silver-plated and 18K gold-plated)
  • Freshwater pearls or natural stones on a brass base

To keep all your pieces beautiful for longer, we recommend avoiding direct contact with perfume, creams, soap, chlorine or salt water, and harsh cleaning products. Take your jewelry off before showering, swimming, or working out.

All ZerZiv pieces are nickel free and skin-friendly.

With the right care, your ZerZiv pieces will stay beautiful for a long time. Here are our recommendations:

Daily care:

  • Put your jewelry on last – after applying perfume, creams, make-up, or hairspray
  • Take it off first, before showering, swimming, or exercising
  • Avoid direct contact with chlorine and salt water, disinfectants, and harsh cleaning products

Cleaning:

  • Regularly wipe your jewelry with a soft, dry cloth (ideally: microfiber cloth or jewelry polishing cloth)
  • For heavier dirt: gently clean stainless steel pieces with lukewarm water and a mild, pH-neutral soap, then dry thoroughly
  • Silver-plated or gold-plated brass pieces should only be cleaned dry with a soft cloth – no water
  • Pieces with pearls or natural stones should always be wiped dry only, even if the base material is waterproof

What to avoid:

  • Harsh cleaning agents, bleach, or alcohol
  • Silver dips and immersion cleaners – they can damage platings and natural stones
  • Ultrasonic cleaners and steam cleaners
  • Toothpaste or household remedies like baking soda – they scratch the surface

Storage:

  • Store your jewelry in the included ZerZiv jewelry box – this prevents scratches and tangling of chains
  • Keep your jewelry dry and out of direct sunlight

Our pieces are produced in selected manufactures in China, Indonesia, and Turkey – some of them entirely by hand. We work with long-term partners who craft our pieces to our quality standards.

Every delivery then comes to us in Munich. Here we store the pieces, check their quality, and ship them directly to you from here. Returns also go exclusively to our Munich warehouse – we do not dropship.

ZerZiv is a young brand based in Germany and the EU. Behind ZerZiv is a team with roots in Germany and Turkey. Jewelry making has been a tradition in our family in Turkey for over 40 years – a heritage we now bring to the EU with our young brand.

You can reach us by email at info@zerziiv.com or by phone at +49 8918923227.
Service hours: Monday–Friday, 9:00 AM–5:00 PM (excluding public holidays).