You can pay securely via Shopify Payments (e.g. credit card, Sofort, Klarna, Apple Pay, Google Pay) as well as PayPal. The respective terms of use of the payment providers apply.

Please note: Once an order has been placed and confirmed, subsequent changes or adjustments are unfortunately no longer possible. Therefore, please check your details (product, size, address, etc.) carefully before completing your purchase.

- Germany: €3.90 (free for orders over €75)
- EU: €13.99 (free for orders over €150)
- USA: $24.50
- International: €20.99
Details can be found on our Shipping Policy page.

- Germany: approx. 2–4 business days
- EU: approx. 2–8 business days
- International: approx. 8–15 business days
Please note that in exceptional cases (e.g. customs clearance, public holidays) delays may occur.

For deliveries outside the EU, additional customs duties, taxes, or bank charges may apply. These costs are to be borne by the customer.

Exception USA: For deliveries to the United States, all customs duties and import taxes are already included in the shipping price (DDP). Customers in the USA will therefore not incur any additional fees upon delivery.

You have a statutory right of withdrawal of 14 days. Details can be found under Return Policy.

Yes, for hygiene reasons earrings and piercings are excluded from the right of withdrawal once the hygiene seal has been removed.

The return costs are generally borne by the customer. Please register your return in advance by e-mail at info@zerziiv.com.

  • Germany: You will receive a DHL return label from us upon request. The cost of this label (currently €6.49) will be deducted from your refund.
  • Abroad (EU and non-EU): We do not provide a return label. Please arrange the return shipment yourself; the costs incurred are to be borne by you.

In case of faulty or damaged delivery:
Please contact us within 7 days of receipt by e-mail at info@zerziiv.com and attach meaningful photos. Our customer service will review the case and inform you of the next steps.

Our jewelry is handcrafted and made of high-quality materials such as stainless steel, brass, natural stones, pearls, and shells.
For stainless steel jewelry: depending on the color choice, the jewelry is either left in its natural silver color or refined with an 18K gold plating.
All jewelry pieces are nickel-free and skin-friendly.

- Stainless steel: waterproof, however we recommend avoiding direct contact with cosmetics, perfume, or cleaning agents.
- Pearls & natural stones: can come into contact with water, but should be handled with care to preserve their natural beauty.
- All jewelry is nickel-free and skin-friendly.

We recommend cleaning jewelry regularly with a soft, dry cloth.
Avoid harsh cleaning agents, silver baths, or ultrasonic cleaners.
Ideally, store jewelry in the supplied jewelry box to avoid scratches and wear.

Our jewelry pieces are produced in selected workshops in China, Indonesia, and Turkey. We ensure the highest quality standards.

ZerZiv is a young brand based in Germany and the EU. Behind ZerZiv is a team with roots in Germany and Turkey. Jewelry production has been a family tradition in Turkey for over 40 years, which we now bring to the EU with our young brand.

You can reach us by e-mail at info@zerziiv.com or by phone at +49 8918923227.
Service hours: Monday–Friday, 09:00–17:00 (except on public holidays).